In a recent interview, James Emejo in Abuja discussed the pressing concerns surrounding the phase-out of Unistar prepaid meters by Ikeja Electric Plc and other distribution companies, as highlighted by the Federal Competition and Consumer Protection Commission (FCCPC).

According to reports, Ikeja Electric has announced that it will cease support for the Unistar prepaid meters, which have been in use for over ten years, beginning November 14, 2024, citing reasons such as technological upgrades and Token Identifier (TID) rollover issues. This decision has sparked widespread concern among consumers, particularly regarding potential financial implications for replacing these meters.

Ondaje Ijagwu, the Director of Special Duties and Strategic Communication at the FCCPC, acknowledged the growing anxiety among consumers regarding the potential costs associated with replacement meters. “We’ve seen a significant rise in concerns, especially related to whether consumers will be expected to absorb the costs of new meters,” Ijagwu explained.

There are also fears that consumers may be subjected to arbitrary estimated billing during this transition period, which would conflict with existing regulations.

Ijagwu remarked, “These worries have been intensified by inadequate communication from the distribution companies about the phase-out process, creating an atmosphere of uncertainty and distrust.”

To address these issues, the FCCPC is collaborating with key stakeholders, including the Nigerian Electricity Regulatory Commission (NERC), the Nigerian Electricity Management Services Agency (NEMSA), and the eleven distribution companies. “Our objective is to ensure that the metering process is transparent and accountable while protecting consumer interests,” Ijagwu emphasized.

Furthermore, the commission is initiating discussions with Ikeja Electric and other parties involved to clarify the phase-out process. One of their goals is to ensure that the distribution companies assume the costs associated with replacing the phased-out meters, without imposing additional charges on consumers.

The FCCPC also intends to enforce compliance with regulatory guidelines to prevent unfair charges and estimated billing practices. In addition, there will be a concerted effort to educate consumers about their rights regarding metering and electricity billing, reinforcing the commission’s commitment to safeguarding consumers against exploitation.