In an interview context, here’s the rephrased content:

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As reported by Xinhua Daily Telegraph on October 14, Tianjin’s Dongli District showcases a well-maintained community police station in the Wanlong community on Wanxin Street. The small office is tidy and bright, adorned with signs for mediators, community police, and lawyers. Officer Ping Yanan recently received a banner from grateful community members, emblazoned with the phrase “Patiently Serving the People, Model of a Police Officer.” One resident expressed, “If it weren’t for Officer Ping’s assistance, I still wouldn’t have resolved my dilemmas.” His skillful mediation of a neighborhood dispute has earned him the community’s gratitude.

With 27 years of experience as a police officer at the Wanxin Police Station under the Dongli Branch of the Tianjin Public Security Bureau, Ping Yanan has dedicated himself to mediation work, helping to smooth out urgent issues and alleviate the worries of countless families, earning him the title “Guardian Officer” among locals. The Dongli District established the “Yanan Mediation Room,” successfully resolving over a thousand disputes with an impressive resolution rate above 98%. Li Changkai, a member of the Dongli District Committee and Secretary of the Political and Legal Committee, stated, “Using the Yanan Mediation Room as a model, we’ve established the first twelve pilot mediation rooms, which consolidate resources from public security, judicial offices, and legal firms at the grassroots level, allowing for consolidated management and resolution of conflicts.”

The “Yanan Mediation Room” epitomizes Tianjin’s efforts to implement the triad linkage of police stations, judicial offices, and legal firms, fostering a collaborative environment for dispute resolution. This year, initiatives have been taken to connect these services at the community level, ensuring that minor issues are resolved locally, while major conflicts are addressed at a town level, steering grievances away from higher authorities and pioneering a new path for conflict prevention and resolution.

When conflicts arise, community members now know where to turn for support. Mr. Zhang, a resident from Baoping Street in Tianjin’s Boad district, discovered that the “Multi-Dispute Resolution Center” on his usual route could facilitate resolutions. He found himself embroiled in a property dispute when his car, parked on community grounds, was damaged by a fallen public drainpipe. After struggling to reach a consensus with the property management, he was ultimately able to resolve the matter through intervention by the Center.

“Upon discovering this complicated situation, the center quickly activated the triad linkage mechanism for timely intervention,” explained Sun Bing, the Party Committee Secretary of Baoping Street. The local police, judicial office, and legal representatives all operate within the same center, ensuring seamless collaboration and speeding up the resolution process. Police officers brought the property management to the scene, lawyers clarified the relevant laws, and the judicial office conducted mediation, allowing Mr. Zhang to receive compensation.

The shift from heated dispute to amicable resolution is a testament to the effectiveness of the triad collaboration approach being practiced in Tianjin. “By working together, we have established a strong first line of defense for community mediation,” noted Jiang Xuanzai, a director in the Tianjin Municipal Political and Legal Committee’s social governance division. This collaborative effort allows residents to voice their concerns and encourages effective solutions through a close connection to service providers.

In response to the increasing disputes related to medical issues, property management, and public grievances, Tianjin has also established over 500 specialized mediating organizations. At the Tianjin Medical Dispute Mediation Committee offices, the walls display numerous banners representing the stories of past mediations. On a recent morning, the mediation rooms were bustling with scheduled sessions, where mediators patiently listened and analyzed the disputes to achieve fair outcomes.

“We adhere to a mediation philosophy that is legal, scientific, and people-centered, aiming to resolve disputes in a fair and transparent manner,” stated Chen Jinming, Secretary of the Party Branch at the Tianjin Medical Dispute Mediation Committee. Since its inception in 2009, the committee has received over 32,000 inquiries about medical disputes and resolved nearly 10,000, boasting an average mediation success rate of 88.9% over the past 15 years, marking it as the primary channel for medical dispute resolution in Tianjin.

The city’s goal is to create environments where citizens can express their concerns, seek assistance, and have their issues addressed. Currently, all 249 neighborhoods in Tianjin have established the triad linkage platforms, with over 5,473 communities implementing the collaborative mediation structure. Highlighted mediating brands such as the Laosheng mediation studio and Jinbiao mediation studio have emerged, supported by over 500 specialized organizations on the frontlines, ensuring a strong defense for community mediation.

Data reveals a promising trend; this year, there have been 146,400 successful pre-litigation mediations, a remarkable increase of 72.92% compared to last year. “The integrated triad mechanism heightens the legal framework for conflict prevention and resolution,” said Wang Hongwei, Deputy Secretary of the Tianjin Municipal Political and Legal Committee.

The Tianjin Public Security’s civil service platform features large screens displaying real-time community service data as dozens of officers work diligently. This platform merges various services, enabling timely response and resolution to public inquiries—essentially functioning as a ‘smart brain’ for community needs.

Additionally, in response to the constant threat of noise complaints leading to severe incidents, the platform conducts regular analyses on such issues. Recently, a resident in Hebei District reported persistent disturbing noises from a neighbor. The dedicated staff detected a pattern of anxiety in the resident’s complaints, leading to a timely intervention and referral for medical assistance, ultimately resolving the source of conflict.

Historically, data has remained unutilized and poorly integrated among systems. Now, this platform effectively marshals information to preemptively identify issues and coordinate community responses.

The establishment of a “Hotline Alliance” streamlines communication between various government services, allowing residents to address multiple concerns through one number. Yang Jianquan, Deputy Secretary of the Tianjin Municipal Political and Legal Committee, emphasized that this has enhanced response efficacy.

Since launching in June, the Hotline Alliance has streamlined nearly 240,000 requests and resolved over 20,000 inquiries, proving beneficial in urgent matters as well.

In ongoing efforts, community officials like Li Junjie have recorded their activities in community engagement. These officials are making notable strides by understanding local needs and fostering direct communication with residents. Such grassroots initiatives are essential for identifying conflicts and crafting effective resolutions.

As the personnel actively engage with the community, they’re able to uncover issues and apply expertise to resolve them. Senior retired officials like Zheng Zongyao and his team continue to work tirelessly on the frontlines of community mediation, successfully resolving complex disputes with their wealth of experience.

To date, over 3,200 active law enforcement officials and 228 retired personnel in Tianjin have dedicated themselves to resolving grassroots conflicts. Yang Jianquan remarked that this initiative has fortified legal foundations to enhance conflict management at the local level.

“We must commit to grassroots development as our long-term strategy, allocating resources and services to the community to bolster support for residents, ensuring their security and welfare,” said Wang Hongwei.

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